Cancellation policy

Cancellation agreement between Michelle Lewis of Step Forward With Lewis (trainer) and client(s):

• Forty-eight hours notice of cancellation is required for all appointments
• Notice of between 24 and 48 hours will require a 50% payment of the session fee
• Notice of less than 24 hours notice will incur full payment of the session fee

Lateness Policy

• If the client(s) is late for a session the session will not be extended and will end at the appointed time
• If the trainer is late, additional time will be added to the session or to subsequent sessions